FAQ

I can’t track my order

• Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us via email.
   

Can I order a custom design on a shirt?

• We don’t take custom orders. We only offer the items as they are shown on this site. If you are looking for custom prints, check with a local print shop.

My package was sent back

• Most of the time, packages get sent back because there was an issue with the address provided.

• If you provide the incorrect address and your order is returned to us, you will be responsible for paying for the extra shipping cost to send it back to you.

   

My package was delivered to the incorrect address

• First, make sure the address you provided when placing your order was correct.

• If you accidentally used the incorrect address, try contacting USPS or UPS (whichever carrier was used to ship your order) and see if there is anything they can do. Unfortunately, once we leave your package with USPS or UPS, we have no control.

• If you provide the incorrect address and your order is successfully delivered to the address you provided, we cannot give you a refund.

   

My package appears to have gotten lost

• If your package appears to have gotten lost, contact USPS or UPS (whichever carrier was used to ship your order) to get information and possibly file a claim. If they are not able to help you, contact us immediately, so we can do our best to help solve the problem.

Any other questions or concerns

• If you have any more questions or concerns, please contact us via email at help@azielofficial.com .